There's a problem hiding in your front of house that almost nobody in the restaurant industry has ever put a number on.
There's a problem hiding in your front of house that almost nobody in the restaurant industry has ever put a number on.
Not because the number is hard to calculate. Because nobody has bothered to look.
You know the scene. A server kneels down mid-service, slides a folded napkin under a table leg, stands back up, and gets on with their shift. It takes two minutes. It happens again tomorrow. At the same table. During the same rush. Your team has stopped noticing it - which is exactly the problem.
What looks like a minor inconvenience is actually a recurring operational cost that compounds daily, across every location, every shift, every year. And for most operators, it has never appeared on a single report.
Here's what it's actually costing you.
